How It Works
About 30 days before your event, we finalize logistics and coordinate with your planner. On event day, our team delivers and sets everything up—and after the celebration, we return for teardown and pickup.
About a month before your event, we’ll confirm your Will Call or Delivery, Set Up/Installation, and Tear Down details with you and/or your planner. For more information, please see the FAQs below.
YES! Come visit our showroom and warehouse in Castle Rock, CO. Reach out to us at hello@oakandtwinerentals.com to book an appointment. If you’re a destination client who’s already planning to use us but can’t make it to our warehouse, no problem. We’re happy to work with you through email and video calls to plan your rentals. If you’d like an extra layer of confidence, we can also style your pieces in-house and send photos or short video clips so you can see exactly how everything looks before your event.
YES! Come visit our showroom and warehouse in Castle Rock, CO. Reach out to us at hello@oakandtwinerentals.com to book an appointment. If you’re a destination client who’s already planning to use us but can’t make it to our warehouse, no problem. We’re happy to work with you through email and video calls to plan your rentals. If you’d like an extra layer of confidence, we can also style your pieces in-house and send photos or short video clips so you can see exactly how everything looks before your event.
YES! Come visit our showroom and warehouse in Castle Rock, CO. Reach out to us at hello@oakandtwinerentals.com to book an appointment. If you’re a destination client who’s already planning to use us but can’t make it to our warehouse, no problem. We’re happy to work with you through email and video calls to plan your rentals. If you’d like an extra layer of confidence, we can also style your pieces in-house and send photos or short video clips so you can see exactly how everything looks before your event.
Absolutely! We don’t just deliver and pick up — our team brings your rentals to the venue and sets everything up according to your design plan (as long as it’s shared with us prior to the event). We prefer to pick up during normal business hours the following day, but if your venue requires pickup immediately after your event, we’re happy to accommodate for an additional late-night retrieval fee.
Yes, it varies depending on the season and travel distance. From May through October, our delivery minimum is $1,000. During the off-season, we are happy to deliver within 50 miles of our warehouse with no minimum.
Yes, depending on the item. For some of our larger furniture pieces, we require delivery by our team to ensure the pieces are transported and handled properly.
The best way to get started is by creating a Wish List on our website. Once submitted, it comes directly to our team so we can prepare a quote and send it back to you. From there, we can always make adjustments until everything is just right. Starting with a Wish List also helps us show you what items are available and gives you a clear idea of the investment for your specialty rentals.
Yes! Just to the surrounding states.
Outside of delivery and set up/installation, the only fee you can expect is a small restocking fee. This covers the labor, materials, and wear-and-tear involved in unloading, cleaning, repairing, and re-shelving items to keep our inventory in top condition. Additionally, if you are renting candles, please expect a candle cleaning fee.
YES! We can order linens for you. Please reach out to us and we’ll send you our catalogue.
Absolutely. We know that design plans can change as you get closer to your wedding date. Items on your order can be swapped for other pieces up to 31 days prior to your event. After that point, changes may be subject to a fee. Please note that once the retainer has been paid, the total order amount cannot be reduced, but additional items can always be added.