Skip to main content

Oak & Twine Rentals

WE'RE HERE TO MAKE YOUR RENTAL EXPERIENCE EASY!

We’ve outlined our process and some of our most frequently asked questions below.

How It Works

From Vision to Setup — A Simple 4-Step Process

1

Step -1

Browse our inventory and add your favorite pieces to your wish list. Need a little inspiration? Explore our galleries for curated designs and styling ideas. Your wish list can always be adjusted as your plans come together.

2

Step - 2

Create and submit your wish list so our team can prepare a customized quote for your event. We’ll get back to you promptly with a quote.

3

Step - 3

Once we have perfected your wishlist, you can sign the agreement. A 50% non refundable retainer is due at the time you sign your contract.

4

Step - 4

About 30 days before your event, we finalize logistics and coordinate with your planner. On event day, our team delivers and sets everything up—and after the celebration, we return for teardown and pickup.

The remaining balance is due 30 days prior to your event date. Please note that items are not reserved until the contract is signed and the 50% retainer has been received. If your event is 30 days away or sooner, full payment is required to reserve your pieces.

About a month before your event, we’ll confirm your Will Call or Delivery, Set Up/Installation, and Tear Down details with you and/or your planner. For more information, please see the FAQs below.

Frequently Asked Questions

Can I come select my rentals in person?

YES! Come visit our showroom and warehouse in Castle Rock, CO. Reach out to us at hello@oakandtwinerentals.com to book an appointment. If you’re a destination client who’s already planning to use us but can’t make it to our warehouse, no problem. We’re happy to work with you through email and video calls to plan your rentals. If you’d like an extra layer of confidence, we can also style your pieces in-house and send photos or short video clips so you can see exactly how everything looks before your event.

Can I come select my rentals in person?

YES! Come visit our showroom and warehouse in Castle Rock, CO. Reach out to us at hello@oakandtwinerentals.com to book an appointment. If you’re a destination client who’s already planning to use us but can’t make it to our warehouse, no problem. We’re happy to work with you through email and video calls to plan your rentals. If you’d like an extra layer of confidence, we can also style your pieces in-house and send photos or short video clips so you can see exactly how everything looks before your event.

Can I come select my rentals in person?

YES! Come visit our showroom and warehouse in Castle Rock, CO. Reach out to us at hello@oakandtwinerentals.com to book an appointment. If you’re a destination client who’s already planning to use us but can’t make it to our warehouse, no problem. We’re happy to work with you through email and video calls to plan your rentals. If you’d like an extra layer of confidence, we can also style your pieces in-house and send photos or short video clips so you can see exactly how everything looks before your event.

Do you offer delivery and pick up?

Absolutely! We don’t just deliver and pick up — our team brings your rentals to the venue and sets everything up according to your design plan (as long as it’s shared with us prior to the event). We prefer to pick up during normal business hours the following day, but if your venue requires pickup immediately after your event, we’re happy to accommodate for an additional late-night retrieval fee.

Do you have a delivery minimum?

Yes, it varies depending on the season and travel distance. From May through October, our delivery minimum is $1,000. During the off-season, we are happy to deliver within 50 miles of our warehouse with no minimum.

Can I pick up my rentals from your warehouse?

Yes, depending on the item. For some of our larger furniture pieces, we require delivery by our team to ensure the pieces are transported and handled properly.

How do I get the rental process started?

The best way to get started is by creating a Wish List on our website. Once submitted, it comes directly to our team so we can prepare a quote and send it back to you. From there, we can always make adjustments until everything is just right. Starting with a Wish List also helps us show you what items are available and gives you a clear idea of the investment for your specialty rentals.

Do you travel outside of Colorado?

Yes! Just to the surrounding states.

What additional fees can I expect?

Outside of delivery and set up/installation, the only fee you can expect is a small restocking fee. This covers the labor, materials, and wear-and-tear involved in unloading, cleaning, repairing, and re-shelving items to keep our inventory in top condition. Additionally, if you are renting candles, please expect a candle cleaning fee.

Do you offer linens?

YES! We can order linens for you. Please reach out to us and we’ll send you our catalogue.

Can I make changes to my order after my deposit has been made?

Absolutely. We know that design plans can change as you get closer to your wedding date. Items on your order can be swapped for other pieces up to 31 days prior to your event. After that point, changes may be subject to a fee. Please note that once the retainer has been paid, the total order amount cannot be reduced, but additional items can always be added.

Do I need to clean the plates and glassware before I return them?
Nope! We’ve got you covered. We run them through our in house dishwasher upon return.